AB Signs (“we” and “us”) is the operator of (https://www.absigns.ie) (“Website”). You must agree to this Shipping Policy and the terms below when you order through this Website. We provide these to ensure both parties know and agree upon this arrangement to mutually protect and set expectations for our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our Website, but occasionally, there may be a stock discrepancy, and we could not fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you and contact you about whether you would prefer to await restocking of the back-ordered item or if you would like us to process a refund.

2. Shipping Costs

We calculate shipping costs during checkout based on the weight, dimensions and destination of the items in the order. We will collect shipping payment with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

AB Signs will happily accept returns due to change of mind as long as we receive a request to return within ten days of receipt of the item, and it is returned to us in the original packaging, unused and in resellable condition. The customer shall be liable for any return shipping cost and must arrange their return shipping. Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once we have completed this through email. (AB Signs) will refund the value of the goods returned but will not refund the value of any shipping paid.

3.2 Warranty Returns

AB Signs will happily honour any valid warranty claims, provided that the customer will submit a claim within 90 days of receipt of items. Customers must pre-pay the return shipping; however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect AB Signs to process your warranty claim within seven days. Once we confirm the warranty claim with you, you will receive the choice of the following:

(a) refund to your payment method

(b) a refund in-store credit

(c) sending you a replacement item (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when choosing your courier at checkout.

4.3 Dispatch Time

We dispatch our orders within two business days of payment of the order. Our warehouse operates from Monday to Friday during standard business hours, except on national holidays, when the warehouse will be closed. In these instances, we take steps to keep shipment delays to a minimum.

4.4 Change Of Delivery Address

We can change the address, if customers request it, at any time before we dispatch the order.

4.5 P.O. Box Shipping

AB Signs will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.6 Military Address Shipping

We can ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates the shipping provider made available.

6. Parcels Damaged In Transit

If your parcel is damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered in your absence, please contact customer service with the next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the Website

7.2 Import Duties & Taxes

International customers may need to pay import duties and shipment taxes upon arrival in their destination country. This varies by country, and AB Signs encourages you to know these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to AB Signs at the customer’s expense, and the customer will receive a refund for the value of the goods paid, minus the cost of the return shipping. We shall not refund the cost of the initial shipping.

8. Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before we dispatch the order. Please refer to our refund policy if we have already dispatched your order.

9. Insurance

Our Insurance covers parcels for loss and damage up to the value the selected courier stated. 

9.1 Process for parcel damaged in transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please submit an enquiry at info@absigns.ie